Delivery Notifications: Recipients would receive advance notification prior to delivery via SMS and email. For any unsuccessful delivery attempts, recipients would be notified by email and a delivery card is left (where COVID protocols allow)

Regarding returns, the same charge is applicable for returns as the outbound charge

Prohibited/dangerous/hazardous goods are not permitted including but not limited to; alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable/corrosive/toxic materials, or counterfeit/pirated goods

MHI can provide weekly Tracking Reports showing delivery metrics (example available)