Thriving During Peak Season: How MHI Puts Customers First
It’s that time of year again when peak preparations and peak management come into play. We’re sharing expert insights to help you navigate higher order volumes and maximise sales. As the seasons comes into full swing, online sellers can face a unique mix of challenges and opportunities due to increased demand.
1. Make customer service a priority
Customer service is all about creating positive customer experiences from A to B. The quality of your customer service can greatly impact a consumer's overall experience of your brand, and this experience will shape customer loyalty and trust. During peak season it is inevitable that there will be more questions and queries from consumers. Ensuring you are equipped with accurate information to respond to these queries in real-time is essential for meeting your customers’ expectations.
Having a delivery partner that has a team that is able to offer support is key for helping you meet incoming queries your end. We understand this importance and have a human-centered team of account managers that assist with delivery enquiries. Whether it’s helping you with order tracking or handling logistics queries, our friendly team is available and on-hand.
2. Have the infrastructure to support increased demand
For sellers shipping internationally during peak it is really important to have the infrastructure in place to ensure you know where your customer’s packages are. This comes with choosing the right delivery provider; one who has the infrastructure in place, but also one that you trust!
At MHI we use our AI-powered route optimisation technology to ensure efficient and sustainable deliveries. Our system reduces emissions and costs by optimising shipments, contributing to smoother operations and happier customers worldwide. It also gives an overview of all shipments worldwide and the flexibility to redirect or reroute shipments in the case of a country specific challenge.
3. Collect data for next year's forecasting
Accurate data during peak is super helpful for tracking orders. Once the season ends this data can be utilised as a strategic way to get ahead of the curve before next year. At MHI we have advanced reporting tools that provide critical insights into shipping trends, customer behaviors, and operational performance. We provide our customers with reports that highlight the wins of the season, but also areas that could be optimised to help you better prepare for future surges in demand.
This peak season, partner with MHI to streamline your operations, enhance customer satisfaction, and set the stage for future growth. Get in touch today to discover how our tailored solutions can help your business thrive during peak.
