“Beauty Bay have been using MHI to handle our postal and tracked international mail services for a number of years. During this time together, our cross-border output has grown immensely and MHI have been able to handle our growth and change in requirements, in both routing options and the service level, including their back-office data that has helped our Customer Service team keep customers satisfied and informed.”

“We reached out to MHI to help develop a strategy to reactivate our opted-out customers. As a result of GDPR, we see an increasing amount of our newly acquired customers opt-out, meaning it was more difficult than ever to retain them. We developed a global direct mail plan that saw us direct mail across Europe and, thanks to the collaboration with MHI, saw a +3ppts uplift in customers returning as a result of receiving direct mail. Furthermore, the cost to reactivate these people through direct mail was significantly more cost-effective than utilising our other paid channels.”

By partnering with MHI, we found it was a seamless integration between our two companies; by utilising their DDP solutions into Europe. This has taken away a lot of the detrimental impacts to our EU customers if we had not done so. They are safe in the knowledge that no unexpected customs charges are going to be requested of them unannounced. For me it's the complete solution.