Following unsuccessful deliveries, items will be held for 10 days (With the chance for the customer to rebook the delivery via a link within the 1st 5 days) before being returned to MHI
Key Notes:
Recipient phone number and email details within data feed are mandatory
Additional Notes:
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Delivery Notifications: Recipients would receive advance notification prior to delivery via SMS or email. For any unsuccessful delivery attempts, recipients would be notified by SMS or email
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Online tracking available via Trackmail, https://www.trackmail.co.uk
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Regarding returns, the same charge is applicable for returns as the outbound charge
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Prohibited/dangerous/hazardous goods are not permitted including but not limited to; alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable/corrosive/toxic materials, or counterfeit/pirated goods
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MHI can provide weekly Tracking Reports showing delivery metrics (example available)
