Items routed direct from UK LHR > NZ

New Zealand Post’s local delivery timings are 1-3 working days – (plus transit, UK > NZ)

Delivery expectation is 5-9 working days in total

MHI can provide weekly Tracking Reports showing delivery metrics (example available)

New Zealand Post will make 1 delivery attempt initially.  If the initial delivery is unsuccessful, recipients will be notified via a “Parcel For You” card.  This card will include the option for recipients to arrange another delivery

Alternatively, and/or after a maximum a delivery of 2 delivery attempts, recipients can arrange to collect the parcel from their local pick-up point.  The “Parcel For You” delivery card will include the collection point address, opening hours etc, and collection/re-delivery instructions.  This includes items that are too big for letterboxes

Please find an example of the delivery notification card as follows: https://support.nzpost.co.nz/s/article/We-have-a-Parcel-For-You?language=en_US

Email and SMS delivery notifications will be available soon (est. April 2022)

Email notifications will be available FOC

SMS  notifications would be available at an additional cost NZD 0.125c per SMS message sent – (Circa £0.065 GBP based on current EXR)