UAE

Service Summary

Carrier

Type of Service

Weight Range

Delivery Guidelines

Delivery Attempts

Incoterms

SMS

Books

Media

Goods

Delivery Notification

Goods Permitted

Delivery Type:

Home delivery

Returns:

Following unsuccessful deliveries, items will be held for 30 days prior to physical return

Key Notes:

Recipient phone number in data feed is mandatory

Additional Notes:

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Delivery Notifications: Recipients would receive advance notification prior to delivery via SMS. For any unsuccessful delivery attempts, recipients would be notified via SMS

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Delivery expectation is 5-7 working days in total

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97% on-time delivery was recorded in 2021 with local delivery time being 2 days

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These stats include ALL areas and any COVID impacted areas

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MHI can provide weekly Tracking reports showing delivery metrics (example available)

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If delivery cannot be made, the customer will be notified by SMS to re-arrange delivery

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Regarding returns, the same charge is applicable for returns as the outbound charge

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Prohibited / dangerous / hazardous goods not permitted – including, but not limited to: Alcohol, tobacco, controlled drugs, weapons, indecent and obscene materials, flammable, corrosive or toxic materials, or counterfeit or pirated goods